Walgreens: Coupon Policy

Last fall Walgreens released a corporate coupon policy.  This was a joyful day for many Walgreens shoppers because before this policy each store was able to pretty much do as they pleased.  For example, I remember going to one store and trying to use the internet printable that I printed off of the walgreens.com website and being told that they do not take internet printables...huh?  I explained it came from their website, even showed them how to get them on my iphone.  He said no and that the regional manager said they do not accept them in this region.  Well, that was really strange since in my little city there is 2 Walgreens and 7 within a 5 minute drive from my house and I use them there.  One would assume this was all the same region, right?

Well, I did as any great couponer would do, I went home and called corporate, only to get a call back from the manager who told me he wouldn't take it.  I asked for the next level manager and was told by this woman that that is the policy for THAT store and that based on the address I gave, there are 3 stores located conveniently close to your home.  Basically saying, "you don't like it, go to another store."  Guess where i was bright and early the day this policy was released? Unfortunately that manager was no longer working there. 

Needless to say, print this off and keep it with your coupons at all times.  You never know when you will need it.  As I posted yesterday, the manager at one of my more friendly stores told me they do not adjust coupons down and for the first time ever I did not have my policy with me.  Unfortunately some stores will still fight you when you have the policy, but at least you have done your part and can then talk to the store manager or district manager to make sure your store is honoring the policy.

You can print the policy HERE

And here is the text of the policy:

As a customer-focused retailer, Walgreens encourages the use of coupons by our customers in our retail stores, in accordance with the following guidelines.

Guidelines:

General 

• All valid coupons should be presented to the cashier at the time of checkout.
• Walgreens does not accept expired coupons.
• Coupons and their face value cannot be exchanged for cash or gift cards.
• Competitor coupons are not accepted at Walgreens.
• Walgreens cannot accept coupons for items not carried in our stores.
• The number of manufacturer coupons, including Register Rewards^TM manufacturer coupons, may not exceed the number of items in the transaction. The total value of the coupons may not exceed the value of the transaction. Sales tax must be paid, if required by state law.
• Any coupon offer not covered in these guidelines will be accepted at the discretion of Walgreens management.

Sale Items 

• Walgreens will accept manufacturer coupons for an item that is on sale.
• In the event that any item's selling price is less than the value of the coupon, Walgreens will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.

Multiple Coupons 

• When purchasing a single item, Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
• The coupon amount must be reduced if it exceeds the value of the item after other discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item will result in a $4.99 coupon value).
• When purchasing multiple items, Walgreens accepts multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers, unless a limit is specified. Management reserves the right to limit the quantity of items purchased.

Buy One, Get One Free Coupons 

• When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.
• Sales tax must be paid for any Buy One, Get One Free coupon offers, if required by applicable state laws.

Internet/Print at Home Coupons 

• Walgreens accepts valid internet/print at home coupons.

Register Rewards^TM coupons 

Earning Register Rewards^TM

• Register Rewards^TM will only print for in-stock merchandise during the promotional period.
• Register Rewards^TM can only be earned for eligible items. No substitutions.
• There is a limit of one Register Rewards^TM (RR) printed per offer per customer per transaction.
• Customers redeeming a Register Rewards^TM against the same offer may not receive another RR.

Redeeming Register Rewards^TM

• Customers redeeming a Register Rewards^TM against the same offer may not receive another RR.
• Refer to Register Rewards^TM coupon for expiration date.
• The RR coupon value cannot exceed the total purchase amount. No cash back and no cash value for RR coupon.
• The number of manufacturer coupons, including RR manufacturer coupons, must not exceed the number of items in the transaction.
• Register Rewards^TM must be forfeited if the qualifying merchandise is returned.
• Register Rewards^TM cannot be used toward the purchase of gift cards and pre-paid cards.
• Register Rewards^TM can be redeemed for eligible items only. Ineligible items include but are not limited to:

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• Prescriptions
• Tobacco products
• Alcoholic beverages
• Dairy products
• Lottery tickets
• Money orders/transfers
• Transportation passes
• Special event/entertainment tickets or passes
• Postage stamps
• Gift cards/phone cards/prepaid/Green Dot^TM cards
• Prescription Savings Club" memberships
• Health care services, including immunizations
• Any items prohibited by law